Help

Click on a section below to find the answer to your question:

General questions

What is 2go?

2go is a mobile social network of millions of people across the world and a mobile application that allows you to chat to your friends for free. It can connect to other chat networks such as Facebook, Google Talk and Mxit so that you can keep in touch with your contacts through one application. You are also able to meet new people through chat rooms that cater for various interests and according to your location.

Why use 2go?

2go allows you to chat to friends for free, saving you money that you would normally use to send text messages. It can also aggregate your other social networks such as Facebook and Google Talk and allows you to meet new people.

How does it work?

2go is an application for mobile phones that runs on Java-enabled feature phones and Android smart phones. Once installed on your phone, you will be able to connect with friends and message them for free.

How do I start chatting on 2go?

Vist m.2go.im on your mobile phone to download 2go for your phone. Once installed, launch the 2go application and you will be able to start messaging within seconds.

Am I charged anything to use 2go?

2go does not charge you to message your friends. However, your mobile network operator may charge you a small fee for the data connection that allows 2go to work. This fee is far less than what an SMS would cost.

What are 2go Credits?

2go Credits give you access to additional features in the application such as chat rooms, styles, star levels, competitions and games. You do not need 2go credits to chat to friends privately.

Phones and models

Which mobile phones does 2go run on?

2go runs on Android phones and more than a thousand feature phone models that support Java applications.
2go supports the following manufacturers: Alcatel, Blackberry, HTC, Imate, LG, Mio, Motorola, NEC, Nokia, O2, Palm, Qtek, Sagem, Samsung, Sharp, Siemens, Sony-Ericsson, TECNO and Vodafone.

Are there any phones made by these manufacturers that cannot run 2go?

Yes, the Samsung SGH-X660 and the Samsung SGH-M600.

My phone wasn't detected when I registered, can I still use 2go?

If your phone model was not detected, you can select your manufacturer from the list and choose the 'All' model.

Is 2go available in the Nokia Ovi Store?

Yes. Please visit the Nokia Ovi Store to download 2go.

Does 2go run on Android phones?

Yes. Please visit the Google Play Store to download 2go.

Does 2go run on an Apple iPhone?

Not yet.

Android questions

Where can I download 2go for Android?

2go can be downloaded and installed from the Google Play Store here.

I receive a 'package file is invalid' error when installing or upgrading 2go for Android. How can I fix this?

This is an error that some Android users get when installing applications for the first time or when upgrading applications in the Google Play Store. The error can happen with any application downloaded from the Play Store and is not specific to 2go.

There is not a single fix to resolve this issue, but rather a series of actions that should be tried until the installation succeeds. The following steps should be tried, in order, until the problem is resolved:

A. Users updating an existing installation should start here

  1. Go to Phone Settings -> Applications -> Manage applications. (On newer phones, go to Phone Settings, press More at the top and select Application manager)
  2. Select 2go
  3. Press "Clear data" and "Clear cache"
  4. Try to install 2go again from Play Store

B. If that doesn't work, or if installing 2go for the first time ...

  1. Go to Application manager (as in step 1)
  2. Select Google Play Store
  3. Press "Clear data" and "Clear cache"
  4. Go back to Application manager
  5. Select Google Play services
  6. Press "Clear data" and "Clear cache"
  7. Try to install or update 2go again from the Play Store

C. If that doesn't work

  1. Go to Application manager (as in step 1)
  2. Select Google Play Store
  3. Press "Uninstall updates"
  4. Try to install/update 2go again from Play Store

D. If that doesn't work or if you have a rooted device

  1. Repeat steps 5-10
  2. Reboot into recovery and go to Advanced -> clear dalvik cache
  3. Reboot and try to install/update 2go from Play Store

E. If none of those work

  1. Factory reset your phone.
    WARNING! - this will erase all data on your phone and return it to a state as if you had bought it new. Only do this as a last resort. You can read more about doing this here.

Network / connectivity / GPRS-related problems

My phone gets stuck on the 'Connecting' screen, what do I do?

Please verify that your phone's GPRS (data) settings are correct. These settings can be obtained from your mobile network provider. We have provided settings for some mobile networks on this page.

My Blackberry won't connect to 2go, how do I fix this?

Some Blackberrys need a small change to allow them to work with 2go. Following these instructions on your phone to fix the problem:

  • Goto Menu -> Options -> Advanced Options -> TCP/IP
  • Tick "APN Settings Enabled"
  • Next to "APN" type "internet"
  • Press Menu -> Save
Run 2go again and it will work.

I thought 2go was free! Why am I still being charged?

A GPRS (data) connection is required so that you can chat with other people in 2go. A small fee is charged by every mobile network operator to maintain a GPRS connection. Remember that this costs much less than it would normally cost to send an SMS!

Login, password and profile problems

I have lost my password, how can I get it sent to me?

Visit m.2go.im on your phone, choose your country, click 'Get Help', then select 'I forgot my password/PIN' from the menu. This will provide you with instructions on how to retrieve your password.

I want to change my profile details? How do I do it?

Visit m.2go.im, choose your country, click 'Get Help' and then 'I want to edit my profile' and you will be able to change your user details. Please be aware that you can only change your details once, no further changes are allowed.

I can't login because I was banned, how do I fix this?

2go takes abusive behaviour very seriously so that it may protect all its users and provide a positive chat environment; therefore users are banned if they violate our terms and conditions. If this has happened to you and you feel it was in error, please file a problem report on m.2go.im.

Safe chatting and privacy

What is 2go's attitude towards safety and privacy?

2go takes the safety and privacy of its users very seriously. We implement numerous features and safeguards to ensure the security of our users and network and implement features to comply with applicable laws.

Where can I find more information on safe chatting on 2go?

Visit the safe chatting and privacy section for more information.

Other enquiries

I want to work at 2go. How can I apply?

We're on the lookout for smart engineering talent. Click here for more information.

Can I advertise my brand on 2go?

Yes. More information can be found here.

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